Frequently Asked Questions

Why is Singing River Electric launching an internet subsidiary?

Our mission is to improve the quality of life for our members and the communities we serve. Highspeed internet service is not readily available throughout our local communities. We want to help SRE members and local businesses cross the digital divide. We hope that these pilot projects and potential future expansion do exactly that. We are also utilizing fiber service by installing SCADA equipment in our SRE substations to decrease electricity outage times and benefit SRE members.

Who will get fiber service and when?

We are ready to help connect south Mississippi; however, building a fiber-to-the-home network takes time. SR Connect is initially bringing lightning-fast, fiber-to-the-home service locally to three pilot project areas, though all dates are subject to change.

  • (REVISED) SR Connect’s first fiber pilot serves the Brewer community and is scheduled to receive fiber service in December 2021. (Slight delays due to construction rain delays and waiting on permitting for railroad crossing and National Forest Service.)
  • (REVISED) The second pilot will serve parts of the Vestry community and is scheduled to receive fiber service in January 2022. (Slight delays due to construction rain delays and waiting on permitting for railroad crossing and National Forest Service.)
  • (REVISED) The third fiber pilot will serve parts of the Agricola community and is scheduled to receive fiber service in late January or early February 2022. (Slight delays due to construction rain delays and waiting on permitting for railroad crossing and National Forest Service.)

Future broadband expansion is dependent on the success of these three pilots.

What makes fiber internet better than other networks?

Fiber optics can carry data using light waves, resulting in faster speeds than traditional copper lines. Our fiber-to-the-home network will be more reliable than other types of networks and have fewer complications from lightning and other elements. It will also allow subscribers to use multiple devices at the same time to watch movies, game and stream as much as they want.

I’m in a pilot area. What should I do?

Submit your contact information and pre-register for service. It’s that simple. A customer service representative will contact you when we are installing fiber in your area.

Don’t renew contracts with your current internet service provider. This will help us get you connected to affordable fiber internet as quickly as possible.

I’m not in a pilot project. Will you come to my street later?

Although we will connect nearly 2,000 homes across five counties in our three initial pilot projects, we know that many people outside of those pilot areas are eager to get connected as well. We understand how frustrating it is to live without reliable, high-speed internet.

Click here, submit your information and express an interest in fiber service.

Encourage your neighbors to do so as well! And if you have friends who are in the pilot areas, please encourage them to sign up for our SR Connect fiber. Future broadband expansion is dependent on the success of these three pilots.

How can I make this pilot project a success so we can connect more of Mississippi?

Click here and search your address. 

If you’re in a pilot area, sign up for services, and don’t renew your contract with your existing internet service provider. 

If you’re outside of a pilot area, submit your information to express an interest. Your response will help us plan future broadband expansion, dependent on the success of the pilots. So search your address—and spread the word!

Where can I get updates on this project and future expansion?

We will post updates on this website, singingriverconnect.com. We’ll also share more frequent updates on our new social media profiles on Facebook, Instagram and Twitter. Be sure to look up Singing River Connect on your preferred platforms and click Follow or Like to stay in the know.

facebook.com/SingingRiverConnect

instagram.com/SingingRiverConnect/

twitter.com/SRConnectMS